Privacy Policy

 

Introduction

At CareCub, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit CareCub.pk, place an order, contact us, or otherwise use our website and services.

Throughout this policy, the terms “CareCub,” “we,” “us,” and “our” refer to CareCub.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.

We may update this policy from time to time to reflect changes in our business practices, website functionality, or legal requirements. Any updates will be published on this page.

1. Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

When you place an order, contact us, or interact with our website, we may collect:

• Contact information: Your name, email address, phone number, and delivery address.
• Order information: Products purchased, order details, billing information, shipping address, and payment status.
• Account information: Your username, password, and other details required to manage an account, if account registration is available.
• Customer support information: Messages, questions, feedback, and other information you choose to provide when contacting us.
• Shopping preferences: Products you browse, add to your cart, or save to a wishlist, where these features are available.

You may choose not to provide certain information. However, this may prevent us from processing your order or providing particular website features.

Information Collected Automatically

When you visit CareCub.pk, certain information may be collected automatically through cookies and similar technologies, depending on the tools enabled on our website.

This information may include your IP address, browser type, device information, network details, pages visited, and interactions with our website.

We use this information to understand how visitors use our website, improve its functionality, and support a better shopping experience.

Information from Third Parties

We may receive relevant information from third-party service providers that help us operate our business, such as website hosting providers, payment processors, analytics services, and delivery partners.

Any information received from third parties will be handled in accordance with this Privacy Policy and applicable law.

2. How We Use Your Information

We may use your personal information for the following purposes:

Processing and Delivering Orders

We use your information to confirm purchases, process payments, prepare your handmade products, arrange shipping, provide order updates, and handle eligible returns, refunds, or replacements.

Customer Service

We may use your contact details and order information to respond to questions, resolve issues, and provide support relating to your purchases.

Improving Our Website

We may analyse website usage and shopping activity to improve our products, website functionality, navigation, and customer experience.

Marketing and Promotions

Where permitted by applicable law and any required consent, we may use your contact information to send promotional messages, product updates, and special offers.

You may opt out of promotional communications at any time using the unsubscribe option provided or by contacting us. We may still send essential messages about your orders and customer service.

Security and Fraud Prevention

We may use relevant information to identify suspicious transactions, prevent fraud, protect our website, and safeguard our customers and business.

Legal and Business Requirements

We may process or retain information when necessary to comply with legal obligations, resolve disputes, enforce our policies, or protect our rights and the rights of others.

3. Cookies and Similar Technologies

CareCub.pk may use cookies and similar technologies to support website functionality and improve your browsing experience.

These technologies may help us:

• Remember your shopping cart and preferences.
• Maintain website functionality.
• Understand website traffic and visitor behaviour.
• Improve website performance and usability.
• Support relevant advertising and marketing, where applicable.

You can manage or disable cookies through your browser settings. However, blocking certain cookies may affect the functionality of some website features.

Third-party services may also use their own cookies or tracking technologies according to their respective privacy policies.

4. How We Share Your Information

We do not share your personal information indiscriminately. However, we may share relevant information with trusted third parties when necessary to operate our business and fulfil your requests.

These parties may include:

• Payment processors: To process and verify transactions.
• Delivery and courier companies: To deliver your orders to the correct address.
• Website and hosting providers: To operate, maintain, and secure our website.
• Analytics and marketing providers: To understand website performance and support marketing activities, where applicable.
• Customer support providers: To help us respond to enquiries and resolve customer issues.

We may also disclose information when required by law, to respond to valid legal requests, to prevent fraud, or in connection with a business transfer.

Third-party providers may process information under their own privacy policies and applicable contractual obligations.

5. Payment Information

When you make a purchase, your payment may be processed by an available third-party payment provider.

Depending on the payment method, the provider may collect information such as payment details, billing information, and transaction records.

We do not intend to store complete payment card details on our own systems unless this is expressly supported by a secure and appropriate payment arrangement.

Your payment information is handled according to the applicable payment provider’s security practices and privacy policy.

6. Reviews and Public Content

If our website allows you to submit product reviews, comments, photographs, or other content publicly, the information you choose to publish may be visible to other visitors.

Please avoid including sensitive personal information in public reviews or comments.

CareCub cannot control how other people use information you voluntarily make public. We may remove content where appropriate and permitted by applicable law.

7. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other online services.

These websites operate independently and may have their own privacy policies and security practices. We encourage you to review their policies before providing personal information.

CareCub is not responsible for the privacy practices of independent third-party websites, except where responsibility cannot be excluded under applicable law.

8. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no online system, electronic transmission, or storage method can be guaranteed to be completely secure.

Please keep your account credentials confidential, where applicable, and contact us if you believe your information or account has been compromised.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting legal requirements.

The retention period may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable legal obligations.

10. Your Privacy Rights

Depending on applicable law and the circumstances, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent where processing is based on your consent.
• Object to or request restrictions on certain processing activities, where applicable.
• Opt out of promotional communications.
• Raise a concern or complaint about how your information is handled.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law or necessary for legitimate business purposes.

To exercise an applicable privacy right, please contact us using the details provided at the end of this policy.

11. Children’s Privacy

CareCub.pk is not intended to knowingly collect personal information from children without appropriate authorisation where required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

12. International Data Processing

Some third-party service providers may process or store information outside Pakistan, depending on the services used to operate our website.

Where this occurs, we will take reasonable steps to ensure that personal information is handled in accordance with applicable legal requirements and appropriate safeguards.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

The updated version will be published on this page, with the revision date changed where appropriate.

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your information, or have concerns about how your personal information is handled, please contact CareCub through the contact information provided on CareCub.pk.

We will make reasonable efforts to respond to your enquiry and address your concerns.

Thank you for trusting CareCub. Protecting your privacy is an important part of the care we put into every order. ❤️