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Refund and Return Policy
At CareCub.pk, customer satisfaction is important to us. We carefully prepare and package every order to help ensure your products arrive safely. However, if something goes wrong with your order, we’re here to help.
Damages and Issues
Please inspect your order as soon as you receive it. If your product is faulty, damaged during shipping, or different from the item you ordered, please contact us promptly so we can review the issue and help resolve it.
To help us assess the situation, please provide clear photos and/or a video showing the product and the damage or issue. This will allow our team to understand the problem and determine the appropriate solution.
If your order arrives damaged, faulty, or incorrect, please contact CareCub through the contact details provided on our website.
Exchanges and Returns
We do not accept returns or exchanges for change-of-mind requests, including situations where you simply change your preference after placing an order.
A refund, replacement, or exchange may be considered in the following circumstances:
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Faulty product: The item has a manufacturing defect or is otherwise faulty.
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Damaged product: The item arrives broken or damaged.
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Incorrect order: You receive a product different from the one you ordered.
If you experience any of these issues, please contact us promptly and provide photos and/or a video where applicable. We will review your request and advise you on the next steps.
Refunds
Once we receive and inspect the returned product, where a return is required, we will notify you whether your refund has been approved or declined.
If your refund is approved, it will be processed within 10 business days. The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through the contact details available on CareCub.pk so we can assist you.
Contact Us
If you have questions about this Refund and Return Policy or need to report a problem with your order, please contact us using the contact information listed on CareCub.pk. We’ll do our best to help resolve the issue fairly and promptly.
Thank you for choosing CareCub. We appreciate your trust in us.
