Refund Policy

Damages and Issues

Please thoroughly inspect your order upon receipt and contact us promptly if you encounter any issues, such as a faulty or damaged product, or if you have received an incorrect item.

This allows us to address the issue as quickly as possible and ensure your satisfaction.

For refunds or exchanges relating to damaged or incorrect products, please contact us at infocarecub@gmail.com.

We kindly ask that you provide a photo and/or video of the damaged or incorrect product to help us assess the issue and resolve the matter efficiently.

Thank you for your cooperation.

Exchange and Return

We do not accept “change of mind” as a valid reason for returns or exchanges.

Products will only be refunded or exchanged under the following circumstances:

  1. The product is faulty.

  2. The product is broken or damaged during delivery.

  3. The product received is not the one you ordered.

We appreciate your understanding and adherence to our return policy.

Refund

Once we have received and inspected the relevant information or returned product, we will notify you whether your refund has been approved or denied.

If your refund is approved, the refund will be processed automatically within 10 business days.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at infocarecub@gmail.com for further assistance.