Terms of Service

 

OVERVIEW

Welcome to CareCub! Throughout this website, the terms “we,” “us,” and “our” refer to CareCub. CareCub operates this website, including all information, tools, products, and services available to you, subject to your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website or purchasing something from us, you engage with our services and agree to be bound by these Terms of Service, including any additional terms and policies referenced on this page.

Please read these Terms of Service carefully before using our website. If you do not agree with these terms, please do not access our website or use our services.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. Your continued use of our website following any changes constitutes acceptance of the updated terms.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are legally permitted to make purchases under applicable laws or have the necessary consent of a parent or legal guardian.

You may not use our products or services for any unlawful or unauthorised purpose. You must not violate any applicable laws while using our website.

You must not transmit viruses, malicious code, or any other content that could damage or interfere with our website or services.

Any violation of these terms may result in the restriction or termination of your access to our services, subject to applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse, or violations of these terms.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, its content, or our services without our prior written permission.

We take reasonable steps to protect customer information and maintain the security of our website. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

SECTION 3 – PRODUCT INFORMATION AND ACCURACY

At CareCub, our products are carefully handcrafted and made to order. We aim to ensure that product descriptions, photographs, colours, dimensions, and other details displayed on our website are as accurate as possible.

Because our products are handmade, slight variations in appearance, colour, texture, or finish may occur. These variations are part of the nature of handcrafted products and do not necessarily indicate a defect.

Product photographs may also appear slightly different depending on your screen, device, or display settings.

We reserve the right to update product descriptions, availability, and other website information when necessary. If you have any questions about a product before placing an order, please contact us for clarification.

SECTION 4 – PRICES AND CHANGES TO SERVICES

All product prices are displayed on our website in the currency indicated at checkout.

Prices, product availability, promotions, and offers may change from time to time without prior notice. Any changes will not automatically alter an order that has already been confirmed, except where correction or adjustment is necessary and permitted by applicable law.

We reserve the right to modify, suspend, or discontinue any product or service where necessary.

SECTION 5 – ORDERS AND ORDER ACCEPTANCE

When placing an order through CareCub.pk, you agree to provide accurate, complete, and current information, including your name, contact details, delivery address, and any other information required to process your purchase.

Submitting an order does not necessarily mean that it has been accepted. We reserve the right to review, decline, or cancel an order where necessary, including when a product is unavailable, an error has occurred in pricing or product information, or an order appears suspicious.

If we need to cancel or make a significant change to your order, we will make reasonable efforts to contact you using the information provided at checkout.

Please ensure that your order details are correct before completing your purchase.

SECTION 6 – HANDMADE AND MADE-TO-ORDER PRODUCTS

Our products are prepared individually after an order is placed. We do not necessarily maintain ready-made stock of every product.

Please allow approximately 2–3 days for order preparation and dispatch, as explained in our Shipping Policy. This timeframe refers to preparation and dispatch, not necessarily the total delivery time.

Because each product is prepared with care, minor handmade variations may occur. We aim to maintain consistent quality while preserving the character of our handcrafted products.

SECTION 7 – SHIPPING AND DELIVERY

We take care to package our products securely to minimise the risk of damage during transportation.

Delivery times may vary depending on your location, courier operations, weather conditions, public holidays, and other circumstances outside our control.

Please ensure that your delivery address and contact number are correct when placing an order. Incorrect or incomplete information may cause delays or unsuccessful delivery attempts.

If your order arrives damaged or broken, please contact us with photographs of the product and packaging so we can assess the issue and help arrange an appropriate resolution.

For further information, please refer to our Shipping Policy.

SECTION 8 – RETURNS, REFUNDS, AND REPLACEMENTS

Returns, refunds, exchanges, and replacements are handled according to our Refund and Return Policy.

If you receive a damaged, broken, incorrect, or otherwise qualifying product, please contact us as soon as reasonably possible with your order details and supporting photographs.

We will review the circumstances and determine an appropriate resolution in accordance with our published policy and applicable consumer protection laws.

Nothing in these Terms of Service is intended to exclude any rights that cannot legally be excluded under applicable law.

SECTION 9 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use services provided by third parties, such as payment processors, delivery companies, or other service providers.

These third parties may operate under their own terms and privacy policies. We encourage you to review those policies before using their services.

We are not responsible for the content or policies of independent third-party websites, except to the extent required by applicable law.

SECTION 10 – CUSTOMER FEEDBACK AND SUBMISSIONS

If you submit reviews, suggestions, feedback, photographs, or other content to CareCub, you confirm that you have the right to share that content and that it does not violate another person’s rights or any applicable law.

By submitting content to us, you grant CareCub permission to use, reproduce, or display that content for purposes related to operating, improving, or promoting our business, subject to applicable law and our Privacy Policy.

We will not knowingly misrepresent customer feedback or use submitted content in a way that violates applicable privacy or consumer protection requirements.

We reserve the right to remove content that is unlawful, abusive, misleading, or otherwise inappropriate.

SECTION 11 – PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through CareCub.pk is governed by our Privacy Policy.

We use customer information as described in that policy, including for order processing, delivery coordination, customer support, and other legitimate business purposes.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or product availability.

We reserve the right to correct such errors and update information when necessary.

If an error materially affects an order you have placed, we will make reasonable efforts to contact you and resolve the issue appropriately, subject to applicable law.

SECTION 13 – PROHIBITED USES

You may not use our website or its content:

• For any unlawful or fraudulent purpose.

• To violate applicable laws or regulations.

• To infringe our intellectual property rights or those of others.

• To submit false, misleading, abusive, or harmful information.

• To transmit viruses, malware, or other harmful code.

• To collect personal information about other users without authorisation.

• To interfere with the security, operation, or functionality of our website.

• To copy, reproduce, or commercially exploit our content without permission.

We may restrict or terminate access to our website if we reasonably believe that these terms have been violated.

SECTION 14 – DISCLAIMER AND LIMITATION OF LIABILITY

We make reasonable efforts to keep our website functioning properly and to provide accurate product information. However, we cannot guarantee that the website will always be uninterrupted, error-free, or available without delays.

To the extent permitted by applicable law, CareCub will not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable statutory consumer rights.

SECTION 15 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly arising from your unlawful use of our website, your violation of these Terms of Service, or your infringement of another party’s rights.

This provision does not remove any rights or protections available to you under applicable law.

SECTION 16 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful or unenforceable, that provision will be applied to the maximum extent permitted by law or separated from the remaining terms where necessary.

The remaining provisions will continue to apply to the extent legally enforceable.

SECTION 17 – TERMINATION

These Terms of Service remain effective unless terminated by you or us in accordance with their terms and applicable law.

We may suspend or restrict your access to our website if we reasonably believe you have violated these terms or misused our services.

Any obligations or liabilities arising before termination will remain in effect to the extent required by law.

SECTION 18 – ENTIRE AGREEMENT

These Terms of Service, together with the policies published on CareCub.pk, govern your use of our website and services.

If a specific policy applies to a particular matter, such as shipping, returns, refunds, or privacy, that policy should be read alongside these Terms of Service.

If any provision conflicts with mandatory applicable law, the relevant legal requirements will prevail.

SECTION 19 – GOVERNING LAW

These Terms of Service shall be governed by the laws of Pakistan, subject to applicable consumer protection legislation and other mandatory legal requirements.

Any disputes arising from the use of our website or services shall be handled by the appropriate authorities or courts having jurisdiction under applicable law.

SECTION 20 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, products, website, or legal requirements.

The latest version will be published on this page, together with the updated date where appropriate.

We encourage customers to review this page periodically.

SECTION 21 – CONTACT INFORMATION

If you have any questions about these Terms of Service, your order, or our policies, please contact us through the contact details provided on CareCub.pk.

We will do our best to assist you and address your concerns.

Thank you for choosing CareCub. We appreciate your support and trust in our handmade products. ❤️